Privacy Policy

Account details (name, email, role), the business data you record (products, sales, inventory, customers, payments), and basic technical signals (sign-in events, device/IP, and security audit logs) we use to keep your workspace safe.

To run your workspace, process payments and subscriptions, prevent fraud and insider misuse, send the communications you expect, and improve the product. We use the platform contact email below for all platform communications.

When a business uses Operix to serve its own customers, that business is the controller of its customer data; we process it on their behalf. Each tenant's data is isolated and scoped to their organization.

We don't sell your data. We share it only with the processors needed to run the service (for example, payment and email providers), under contracts that protect it, or where the law requires.

We guard your data with role-based access, optional two-factor authentication, audited sensitive actions, export and restore safeguards, and rate limiting against abuse. Secrets are never stored in the clear: credentials you paste in for other services are encrypted, and keys we issue to you are stored as a one-way hash.

If you only joined the waitlist: you have no account and no workspace with us. We keep just what you gave that form — your email address, and a business name and phone number if you chose to add them — together with the exact wording you agreed to, the date, and the internet address the form was submitted from, which we hold as evidence of that agreement and to spot abuse of the form. We do not use it for anything else. We keep it until you ask to come off the list, and when you ask we delete the record outright rather than marking it inactive. Write to us and we will do it. To be straight with you: there is no timer that clears the list on its own, so if you never ask, the record stays — which is why asking is a single email and why we delete rather than archive.

You can access, correct, export, or delete your data. Export is self-service — an owner or admin can take the whole workspace as a file at any time. Correction and deletion are handled by our team on your written request rather than by a button in the app. Workspace owners can manage staff access and revoke it at any time. Tell us what you need and we'll help promptly.

We keep data while your workspace is active and for a reasonable period afterward to meet legal, accounting, and audit obligations, then remove it. Some records are kept immutably for audit integrity.

For any privacy request or question, email support@operix.app. We treat every message as if it came from a neighbour — with care.